How Can I Improve My Company’s Reverse Logistics?
As a continuation of our last article, here are some simple suggestions for improving your company’s reverse logistics: Keep a Smile on the Customer’s Face! When a customer decides to return a product, there’s a possibility that they’re unsatisfied with it. Alleviate some of their negative feelings by making the return simple. Include a return [...]
What is Reverse Logistics?
An Explanation and Inspiration for Your Company Reverse logistics can be hard to understand. Think about the flow of the supply chain – from raw material, to the manufacturer, to the distributor, and finally to the customer. Now, think of that in the opposite order. That’s reverse logistics in a nutshell. According to the Bridgefield [...]
Why Should I Work with a Small Business?
Advantages of Choosing a Small Business Instead of a Large Corporation What’s better… Working with the little guy, or defaulting to the larger, more glamorous company? Regardless of the size of your company, it’s probably worthwhile to consider partnering with a small business. Typically, the smaller a company is, the more important each customer is [...]
Face of Inspiration – Tony Hsieh
We figured since he was essentially an honorary member anyway (see Missions vs. Profits) that we would go ahead and make Tony official. Background: Tony Hsieh is best known as founder and CEO of Zappos.com – the online shoe and clothing shop known mainly for better-than-awesome customer service. Prior, he founded and sold LinkExchange to [...]
