It all starts with getting your stuff from your contract manufacturer to your fulfillment warehouse. If your manufacturer is overseas, then importing and freight forwarding are key steps in the process.
We have excellent experience in this complex area and can provide turn-key services, including acting as the importer of record, to get your product from the manufacturer to our warehouse. Let Riley Life do the heavy lifting for you.
Depending on your product, it may not arrive from the manufacturer completely ready for fulfillment. Your product may need some light assembly, kitting, labeling, packaging, shrink wrapping or other value-added service to get it into it final form for fulfillment.
Riley Life self-performs all of these services in-house, so if you need any of these or related services, we can perform them quickly and cost-effectively so the show can go on. We’ve got you covered!
Remember, you aren’t just delivering a product, you’re delivering a brand experience. This is a critical distinction. What does your packaging say about your brand? At Riley Life, we are packaging experts.
We routinely help our customers design and create unique custom packaging that delivers a powerful brand experience when your customers receive their order. We have tons of ideas at all price points to help you get your packaging (which is to say branding) right.
Successful brands connect with their customers at a personal level. How about a personalized handwritten note in every package? We do that! Whether you have 10 orders or 10,000, we offer mass personalization services that provide a hand written note to each customer, addressing them by their first name and signed with your name, in every order.
Talk about making an impression! Talk to us to learn all of the ways to create a personalized experience for your customer.
What thoughts and feelings do you want your customer to have when they see your box on their porch and open it up? Brand fulfillment is a key part of your brand experience - it's part of your marketing, not logistics, and is so much more than order fulfillment.
We pick, prepare and mindfully pack your order exactly how you would do it yourself, to give your customers the exact brand experience you want them to have - that's brand fulfillment!
Shipping has a huge impact on your business. The time in transit affects your customer's experience of your brand, and shipping costs impact your bottom line.
Shipping costs are not only one of your largest expenses, they are your most complex and volatile expense. Riley Life has solved this problem by creating flat rate shipping solutions for all service classes, including two day delivery and standard delivery. Now shipping costs are simple and predicable - sweet!
Sometimes what we send out to others comes back to us. It's called karma; and it's also called reverse logistics. When a customer wants to return something, it shouldn't have to be a negative experience for them or for you.
We have an available returns processing solution that makes it easy for your customer and provides you with key marketing opportunities to turn a potentially negative experience into a positive experience for everyone. Ask us how.
We provide comprehensive customer support solutions that include support ticketing, email, text, chat and phone support, all branded with your name and logo for not just great customer service, but a great brand experience.
All customer support solutions are scalable, flexible and customized just for you. Pricing is based on actual usage so you only pay for what you use. Now you have an effective, affordable solution to provide your customers the support they deserve.
Whether you prefer the simplicity of a single warehouse setup or the power of a multi-warehouse environment, location matters. Warehouse location determines shipping costs for you and time in transit for your customers.
Our Raleigh, NC, warehouse provides 2-day ground service to 64.0% of the U.S. population. Use all three of our warehouses and 98.8% of the U.S. population is within 2-day ground delivery; and we take care of inventory rebalancing between our warehouses so you don't have to. Ask us how that works.
Technology drives commerce, especially eCommerce. We get that, and we've got the technology.
From eCommerce integrations between our WMS and your shopping cart, marketplace or multi-channel platform, to retail EDI, marketplace solutions, multi-warehouse order management, the most advanced shipping software, and more. And we offer these technology solutions both in packages and a la carte so you can create the exact technology configuration for your unique needs.